Besides the determined differences between institutions on different levels of government, the key findings of monitoring reflect very modest results of public administration in relation to standards application in areas of transparency, integrity and accountability, and accordingly:
In accordance with the Article 19 of the Freedom of Access to Information Act, the information officer should act on the request for information. Also, institutions should analyze received requests, present the frequently asked questions in order to decrease the total number of requests for access to information.
Legal obligation of creating and publishing of Indexed Register should be imposed on institutions at all levels of government in BiH. Indexed Register should contain types of information owned by the public authority, the form in which the information is available, and also the data on where to access the information.
It is advisable to standardize the existence of independent institution of Ethical Commission, which would be separate in organization, with wide monitoring authorizations over public administration bodies and whose decisions would be obligatory, with the right to impose penalty in cases of ethical duty breach. Competence of Ethical Commission would also cover educational role, and special attention should be paid to member selection and discretionary authorities.
A stronger legal framework should be created in order to initiate creating of more functional and more transparent staffing plans and to encourage employing of quality staff with the aim of decreasing the number of inefficient and unproductive positions. Schematic display of staffing plan should be available on websites of institutions, as well as Staffing Plan Rulebook.
It is very much recommended for institutions to publish on their websites audit reports and public procurement plans, as well as all budget data and data on budget realization, although such type of announcements is not presently stipulated by the law. Proactive announcements would encourage institutions to behave in a more responsible manner towards the public and to act in accordance with recommendations from audit reports, while separate publishing of budget data by each institution would contribute to more financial responsibility.